{"id":190668,"date":"2025-07-24T07:28:39","date_gmt":"2025-07-24T06:28:39","guid":{"rendered":"https:\/\/www.retailgazette.co.uk\/?p=190668"},"modified":"2025-07-24T07:55:57","modified_gmt":"2025-07-24T06:55:57","slug":"currys-ai-video","status":"publish","type":"post","link":"https:\/\/www.retailgazette.co.uk\/blog\/2025\/07\/currys-ai-video\/","title":{"rendered":"Currys rolls out \u2018game-changing\u2019 AI video tool to boost repairs"},"content":{"rendered":"<p data-start=\"204\" data-end=\"331\">Currys said it has launched a &#8220;game-changing&#8221; AI video tool to speed up repairs, improve customer service and cut unnecessary callouts.<\/p>\n<p data-start=\"333\" data-end=\"518\"><a href=\"https:\/\/www.retailgazette.co.uk\/?s=currys&amp;post_type=post\">The tech giant<\/a> has partnered with Agentic Video Intelligence platform Vyntelligence to roll out the tool, marking a retail-first use of this kind of AI video technology.<\/p>\n<p data-start=\"520\" data-end=\"835\">After speaking to the contact centre, customers receive a link prompting them to film a short video showing the issue with their tech product, along with a photo of the serial number.<\/p>\n<p data-start=\"520\" data-end=\"835\">Vyn\u2019s AI then analyses the footage, summarises the key problem and sends the information directly to Currys\u2019 specialist engineers.<\/p>\n<p data-start=\"837\" data-end=\"1059\">The tool is already live at Currys\u2019 Newark repair hub \u2014 one of Europe\u2019s largest \u2014 and is designed to improve first-time fix rates, streamline operations and reduce the environmental impact of unnecessary technician visits.<\/p>\n<hr \/>\n<ul class=\"rght-metabox-lists\">\n<li class=\"rght-metabox-flds\">\n<div class=\"rg-shortcode\">\n\t\t<div class=\"rght-related-articles-middle rght-latest-articles mb-4 mt-3\">\n\t\t\t\n\t\t\t\t\t\t<h5>Related Story<\/h5>\n\t\t\t\t<ul class=\"rght-middle-related-article-list\">\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"rght-middle-related-article-box\">\n\t\t\t\t\t\t\t<div class=\"rght-middle-related-article-img\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.retailgazette.co.uk\/blog\/2026\/06\/currys-names-shop-floor-veteran-as-new-boss-as-baldock-exits-for-boots\/\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2026\/06\/355462d7-4808-4176-8bec-590012941b1e-1024x682.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2026\/06\/355462d7-4808-4176-8bec-590012941b1e-1024x682.png 1024w, https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2026\/06\/355462d7-4808-4176-8bec-590012941b1e-300x200.png 300w, https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2026\/06\/355462d7-4808-4176-8bec-590012941b1e.png 1537w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rght-middle-related-article-content\">\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.retailgazette.co.uk\/blog\/2026\/06\/currys-names-shop-floor-veteran-as-new-boss-as-baldock-exits-for-boots\/\" class=\"rght-articles-content-link\">\n\t\t\t\t\t\t\t\t\t<h3>Currys names shop-floor veteran as new boss as Baldock exits for Boots<\/h3>\n\t\t\t\t\t\t\t\t\t<div class=\"rght-articles-author-date\"><i class=\"far fa-calendar-alt\"><\/i><span>04\/06\/2026 x 8:31 AM<\/span><\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<\/ul>\n\n\t\t\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div>\n<\/li>\n<\/ul>\n<hr \/>\n<p data-start=\"1061\" data-end=\"1226\"><a href=\"https:\/\/www.currys.co.uk\/\" target=\"_blank\" rel=\"noopener\">The retailer<\/a> said the move reflects its commitment to extending the life of tech products and using AI in practical ways that benefit customers, colleagues and the planet.<\/p>\n<p data-start=\"1228\" data-end=\"1563\">Currys\u2019 director of service operations David Rosenberg said: \u201cWe\u2019re delighted to be announcing this partnership with Vyntelligence. Their Agentic AI platform is customer-friendly and enables us to save crucial time and resources, ensuring our expert technicians can focus on what matters most: giving tech the longest life possible.\u201d<\/p>\n<p data-start=\"1565\" data-end=\"1849\">The feature is initially being used across TV and white goods repairs and forms part of Currys\u2019 warranty and optional care packages. As well as speeding up diagnostics, the platform can digitise product serial numbers to help identify the right parts before an engineer is dispatched.<\/p>\n<p data-start=\"1851\" data-end=\"1969\">The announcement follows last week\u2019s launch of The Pitch, the electricals specialist&#8217;s new colleague-led innovation platform powered by AI.<\/p>\n<p data-start=\"1971\" data-end=\"2319\" data-is-last-node=\"\" data-is-only-node=\"\">Kapil Singhal, co-founder and CEO of Vyntelligence, added: \u201cThis partnership with Currys marks a meaningful step forward in our mission to build deeper trust with customers while advancing environmental stewardship. We\u2019re excited to see how Vyntelligence\u2019s technology can support Currys\u2019 sustainability goals and enhance their customer experience.\u201d<\/p>\n<p><em><strong><a href=\"https:\/\/www.retailgazette.co.uk\/newsletter-sign-up-retail-gazette?utm_source=Website&amp;utm_medium=Article&amp;utm_campaign=SignUp\">Click here to sign up to Retail Gazette\u2018s free daily email newsletter<\/a><\/strong><\/em><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Currys has launched a \u2018game-changing\u2019 AI video tool to speed up repairs, improve customer service and cut unnecessary callouts.<!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt --><\/p>\n","protected":false},"author":115,"featured_media":190670,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3818,2620],"tags":[4000,5373,55682],"class_list":["post-190668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-electrical","category-news","tag-ai","tag-currys","tag-david-rosenberg"],"comment_count":0,"featured_video":false,"extra_images":false,"featured_youtube_video_url":"","featured_image_url":"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2025\/07\/DSCF4521.jpg","thumbnail":"https:\/\/www.retailgazette.co.uk\/wp-content\/uploads\/2025\/07\/DSCF4521-300x200.jpg","views":"1,400","_links":{"self":[{"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/posts\/190668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/users\/115"}],"replies":[{"embeddable":true,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/comments?post=190668"}],"version-history":[{"count":5,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/posts\/190668\/revisions"}],"predecessor-version":[{"id":190689,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/posts\/190668\/revisions\/190689"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/media\/190670"}],"wp:attachment":[{"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/media?parent=190668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/categories?post=190668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.retailgazette.co.uk\/wp-json\/wp\/v2\/tags?post=190668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}